Privacy policy

Who this covers

This policy covers ShopFlow and InspectFlow and Sentinel and Blackwall, operated by STRATIC. It applies to the businesses that use it, the people on their teams, and the customers whose details those businesses store.

For the details a business stores about its own customers, that business decides how they are used and we process them on its behalf.

What we collect

Account details: your name, business name, email, phone and password (stored as a one-way hash by our sign-in provider).

Business records you enter: customers and their addresses, phone numbers and emails; jobs, notes, photos and signatures; estimates, invoices and payments.

From the mobile app: photos you take in the app and a push notification token. The app does not track location.

Billing: your subscription is handled by Stripe. We never see or store your full card number.

Technical data: server logs of requests and errors, used to keep the service running and fix problems.

How we use it

To provide the service: showing your schedule, sending your invoices, syncing with QuickBooks, taking payments.

To send service emails, such as an invoice to your customer or a notice that QuickBooks needs reconnecting.

We do not sell personal information and we do not use your customers' details for advertising.

Who we share it with

Providers that run the service for us: Supabase (database, sign-in and file storage), PowerSync (mobile sync), Vercel (web hosting), Stripe (payments), Intuit (QuickBooks, only when you connect it), Resend (email), Inngest (background jobs) and Expo (app updates and push notifications).

Authorities, when the law requires it.

Keeping it safe

Data is encrypted in transit and at rest. Each business's records are separated in the database so one business cannot read another's. QuickBooks access tokens are encrypted with a separate key.

How long we keep it

For as long as your account is open. After you close it we delete your data within 90 days, except records the law requires us to keep.

Your choices

You can export your data at any time from the Export page, correct it in the app, or ask us to delete your account.

If a business has stored your details as its customer, contact that business first; we will help it respond.

Depending on where you live you may have further rights, such as the right to know, correct or delete. Contact us to use them.

Contact

[SUPPORT EMAIL], [MAILING ADDRESS].